1 Introduction and Scope of This Policy
This Privacy Policy explains how 100login — which operates the online gaming platform at 100login.pro — collects, processes, stores, and protects the personal data of our platform users.
We understand that trust is the foundation of the relationship between a platform and its users. When you register an account, make a deposit, play games, or interact with any part of the 100login platform, you are entrusting us with your personal information. We do not take this responsibility lightly.
This policy applies to all users of the 100login platform regardless of the access method used — whether via web browser, mobile app, or any other platform we provide. By using 100login's services, you agree to the processing of your personal data as described in this document.
2 Types of Personal Data We Collect
100login only collects data required to deliver quality services, ensure account security, and meet legal obligations. The following are the categories of data we collect:
3 How We Collect Personal Data
Your personal data is collected through various channels as you interact with the platform 100login:
- New account registration form — name, email, phone number, and password.
- The KYC verification process — identity documents and proof of address that have been uploaded.
- Deposit and withdrawal transactions — bank account or e-wallet details.
- Interactions with the customer support team via live chat.
- Participation in promotions, competitions, or surveys.
- Server logs that record IP addresses, access times, and pages visited.
- Cookie data and similar tracking technologies to enhance the user experience.
- Device information such as phone model, operating system, and browser version.
- Gaming activity records including bets placed and game outcomes.
4 Purpose of Using Your Personal Data
100login uses your personal data for lawful and transparent purposes. Each use has a solid legal basis under Malaysia's PDPA:
- Account Management — creates, verifies, and manages your account securely, including the KYC process and two-factor authentication (2FA).
- Transaction Processing — processes deposits and withdrawals quickly and securely via FPX, DuitNow, and other payment methods.
- Fraud Prevention & AML — detects and prevents fraud, money laundering, and other illegal activities related to the platform.
- Legal Compliance — fulfils obligations under the PDPA, gambling laws, AML regulations, and other reporting requirements.
- Service Improvement — analyses usage patterns to improve platform functionality and the overall user experience.
- Communication — sends transaction notifications, security updates, and relevant promotional information (with your consent).
- Responsible Gaming — monitors gameplay patterns to identify users who may need responsible gaming support.
5 Data Disclosure to Third Parties
100login does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute and unwavering commitment.
However, there are limited situations where we need to share data with certain parties for legitimate purposes:
- Payment processors and banking institutions — to facilitate smooth deposit and withdrawal transactions.
- KYC service providers — to carry out identity verification and document checks.
- Cloud computing services — to store and process data in a secure environment.
- Analytics providers — to understand how the platform is used for improvement purposes (data is aggregated or anonymised).
- Malaysian law enforcement authorities when required by court order or applicable law.
- Financial regulatory authorities when required for AML compliance or financial reporting purposes.
- Third parties in the event of a company merger, acquisition, or asset sale — where you will be notified in advance.
6 Security and Data Protection
The security of your personal data is the highest technical priority for the 100login team. We continuously invest in cutting-edge security infrastructure to ensure your data remains protected at all times.
The security measures we implement include:
- 256-bit SSL Encryption — all data transmitted between your device and 100login's servers is encrypted using industry-standard TLS/SSL protocols.
- Two-Factor Authentication (2FA) — an additional security layer for login and withdrawal transactions.
- 24/7 Security Monitoring — an automated anomaly detection system that monitors suspicious activity in real time.
- Strict Access Controls — only authorised staff may access user data, and all such access is logged and audited.
- Separate Data Storage — financial data is stored in systems separate from game data and profile data.
- Regular Security Testing — penetration testing is conducted regularly by independent third parties.
7 Your Rights Under the PDPA
As a 100login platform user residing in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). We fully respect those rights:
- Right to Access — you have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification — you may request that we correct any inaccurate or incomplete personal data in our records.
- Right to Erasure — in certain circumstances, you may request the deletion of your personal data from our systems (subject to legal obligations).
- Right to Object — you may object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent — where processing relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact the 100login support team via live chat, available 24 hours a day. We will process your request within 14 business days from the date we receive a complete request.
8 Cookies, Sessions & Tracking Technologies
Platform 100login uses cookies and similar tracking technologies to enhance the user experience and maintain session security.
- Essential Cookies — required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
- Functional Cookies — saves your preferences such as language, theme, and display settings to deliver a more personalised experience.
- Analytics Cookies — helps us understand how users interact with the platform so we can make meaningful improvements.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and prevent you from accessing certain sections of 100login.
9 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 100login, please contact us through the following channels:
- Live Chat — the fastest way to get help. Our support team is available 24 hours a day, 7 days a week in Bahasa Melayu and English.
- Email — send your enquiry to [email protected] for more detailed issues or those requiring written documentation.
We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests under the PDPA such as data access or rectification, please provide sufficient identification information so we can process your request accurately and securely.